I started out as a online credit cards customer a few years ago, after they sent me a notification in the mail telling me I`d been pre-approved. When I`d been using the on line creditcards for approximately 1 year, and on account of my high usage on it every month, I was upgraded to the platinum card. The very first aspect that I took note of, and which I have increasingly grown to value, is the thoroughly knowledgeable, obliging, friendly customer support staff; ever ready and willing to answer any questions or concerns and fulfill almost any requirements.
I have utilized the platinum service umpteen times in the last couple of years, and am invariably more than just satisfied with the results. On my mom`s birthday, I rang the ccs online company and requested that a gift hamper of beauty products be delivered to her at work. The person who took my call guaranteed that I could leave it all to them and that she would receive the gift basket before the end of the working day.
At some point in the transaction, the request was botched up. The vendor that the charge credit cards on line issuer had used to acquire the beauty products for the gift hamper came up with the wrong products. The rep called me immediately to update me on the position and suggested alternative measures. To cut to the chase, the creditcreditcards bank contacted a large store in New York, and arranged for them to prepare a basket with a selection of the cosmetics and perfume.
It didn`t stop there - after this, the secured cards company proceeded to organize personal transport to take delivery of the hamper from the store - free of charge to me - and to bring it to my apartment. Naturally, my mother was delighted when she got the gift and she was astonished that the whole thing was organized by the on line secured credit card bank.
In addition, I used the platinum card travel program to book hotel accommodation when traveling, and believed that everything had gone through. One week before my trip, I called the securedcreditcard issuer to confirm my hotel booking, only to be told that something was amiss with my booking and that it had been wiped out of the hotel`s computer system.
The cardscredit online bank urgently contacted the hotel where I had made the booking, talked about the issue with the hotel (which, incidentally, had no rooms going) and somehow arranged for me to stay in a suite, but paying at the same rate - which was significantly lower than the rate currently in effect - that I had originally been given at the time I first made the room reservation.
Needless to say, if it hadn`t been for the on line securedcards company, I would`ve arrived at my destination only to be told that the hotel didn`t have a room for me. This has got to be the ultimate in customer service! How can you beat that kind of service?
I really like this platinum card, love the way cashiers (and my fellow customers) react when I use it, and - most of all - I have a high opinion of the on line creditcredit cards bank for the way that they interact with and care about their treasured customers. I consider myself a customer of the credit creditcards firm since I have forged a really constructive financial relationship with this establishment. They are not merely a card company, they are a business who`s made it their business to look after their exclusive group of credit card members. It is definitely well worth the annual fee. The professional response of their customer support personnel is standard-setting. And there is no credit limit.
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